Refund Policy
Thank you for shopping at DoCourses. We strive to provide the best possible experience for our customers, and we understand that sometimes a refund may be necessary. Please read our Refund Policy carefully to understand your rights and our process for handling refunds.
1. Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- You must request the refund within [Insert Number of Days, e.g., 30 days] from the date of purchase.
- The product or service must be unused, or if it is a digital product, it must not have been downloaded or accessed.
- A valid proof of purchase (order number, receipt, etc.) is required.
2. Non-Refundable Items
Some items may not be eligible for a refund, including but not limited to:
- Digital products that have been downloaded or accessed.
- Courses or services that have been fully completed or accessed.
- Any product or service purchased outside of our refund period.
3. How to Request a Refund
If you meet the eligibility criteria for a refund, please follow these steps:
- Contact us via email at docourses5@gmail.com or by phone at +44 7931 801459.
- Include your order number and a brief explanation of why you are requesting a refund.
- Our team will review your request and respond within [Insert Number of Days, e.g., 5-7 business days].
4. Refund Process
Once your refund request is approved, we will process the refund within [Insert Number of Days, e.g., 7-10 business days]. Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
If you would like to exchange a product instead of requesting a refund, please contact us to discuss the available options.
6. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: docourses5@gmail.com
Phone: +44 7931 801459